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Company questions / General questions:

I have forgotten my username or password, what do I do?
If you send us an email with your contact information, our administrator will get back to you as soon as possible. ()

What does RZ mean? Company History?
RZ are the initials of Rainer Zubrod, CEO of RZ Medizintechnik. The company was founded 1994 by Mr. Zubrod and has been led up to the present day by the Zubrod Family. For further information please click here.

How many people are employed at RZ?

Does the company RZ work / deliver all over the world?
Yes, RZ delivers all over the world.

Who is my contact person at RZ?
If you click here you can find your contact person. If you are representing a hospital or if you are a doctor, our Area Manager will refer you to your local specialist retailer.

Is it possible to return goods? And how?

Where can I call if I have questions?
Area Managers and Customer service are available to give you support to our retailers. Retail specialists are available at all times to give specialized informatios to hospitals or doctors. Contact details of you contact person can be found here.

How can I order products?
As a retailer you can order the products directly at RZ via fax, phone or e- mail. Due to country-specific registrations and special installations for the medical products, merchandise for hospitals or doctors has to be ordered from a specialist retailer.

What is the standard guarantee of RZ products?
RZ has a standard guarantee period of 2 years. Wrong handling, misuse and natural wear and tear are not included.

What is the minimum order?
There is no minimum number you have to order. In case of custom-made products it depends on the type of instrument. Please let us know which article you are interested in and we will let you know more about the minimum order quantity.

Does RZ have all necessary certificates? Does RZ have CE-mark? Which is your notified body?
Of course all RZ products are CE marked and the notified body of RZ is DQS Medizinprodukte GmbH. Here you can find our certificates.

Which price level does RZ have in comparison with others?

Could RZ help me to register?
Yes, our QM-employees are pleased to help you to register.

Could RZ mark my instruments with my own product line?
If you want to use RZ as OEM manufacturer, it is possible to mark your instruments with your companies name or with no marking at all.

At which fairs does RZ participate?
RZ participates in the ARAB HEALTH, FIME, MEDICA and ZDRAVOOCHRANENIJE fair every year. You additionally can meet us at various conventions.

Where is my parcel / delivery?
Every parcel which is sent has a tracking number which you can use to find out the stages of delivery.

DPD: http://www.dpd.com/tracking_de
FedEx: https://www.fedex.com/fedextrack/
DHL: https://www.dhl.de/en/paket/information/sendungsverfolgung.html
UPS: http://www.ups.com/tracking/tracking.html
RIM: http://track.rimlogistics.com/trade.htm

With which company could RZ send my parcel?
RZ can send your parcel with which forwarder you wish. The most common are DPD, FedEx, DHL, UPS and RIM Logistics.

How to install the RZ App?
Please search the App in the Apple Store of your iPad and install the application.

Can I send my letter of application?
If you think you fit into RZ with your qualifications and you would like to complete your application, please fill in the following online form. We will get back to you.

Products:

Where can I get catalogues, brochures and newsletters ?
If you have a login-account you can just download the catalogues and brochures here. If you are not registered yet, you have to register. The catalogues can also be downloaded using our RZ APP.

Which products does RZ offer?
RZ offers you products from nearly all fields of surgery. In the Open Surgery we offer instruments for General Surgery, ENT, Orthopaedics, Plastic Surgery, Cardio Vascular, Ophthamology and Spine. In the field of Endoscopy we offer instruments for Laparoscopy, Arthroscopy, Urology, Hysteroscopy, ENT, Spine and Plastic Surgery. Additionally we offer various equipment such as Camera Systems, LED and Xenon Light Sources, Insufflators and Pumps.

Which materials does RZ use?
The optimal material is always used for the medical as well as the regulatory needs. We work according to the DIN as well as referring to the experience of our production workers. The modern machine park enables us to manufacture various german stainless steel, titanium as well as titanium alloys, aluminium and plastics.

Are there handling instructions for the RZ products?

Does RZ have more products than we have in our catalogues?

Are RZ instruments compatible to other company products?

With which voltage do I have to use the equipment?
We use the multinational power supply. Therefore they have 100-240V, which is adequate for 50/60HZ.

Does RZ have complete set-suggestions?
RZ offers you various set suggestions of nearly all fields of surgery. Most of them you can find at the beginning or at the end of our catalogues. If you need any other set just contact us and we will create you a suitable set.

Service:

Are there possibilities to get inquiries for repair or exchange?

What is the common duration of repair?